Return Policy

RETURNS

—-

You can request a return within 30 days of the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return must be postmarked within 10 days of return authorization.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
* Any item that is returned for reasons not due to our error.

To return your product, please email us at help@prettysweetparty.com to request a return authorization number (RMA).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@prettysweetparty.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the  return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of the return

Shipping
To return your product, please email us at help@prettysweetparty.com to request a return authorization number (RMA).

You will be responsible for paying for your own shipping costs for returning your item if the return is for reasons not due to our error. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.